Returns & Refunds
LET US MAKE IT A VERY SIMPLE PROCESS:
We will refund/arrange a returns if:
1. The item arrived damaged.
2. Item not as described.
3. Lost in transit. [Tracking details will be provided in 100% Orders]
Who pays for Returns Shipping Cost?
In every case, we will arrange a Returns Postage Label (Exclusive to our shop). Not every seller provides this facilities. We surpass everyone!
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item (some products have longer guarantees and will be listed on the product page). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are returning items due to a fault and you received the item more than 28 days ago please contact our customer service team.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To ensure that your return or refund is processed as quickly as possible, please follow the procedures below.
- Return the product in its original packaging;
- Pack the product to avoid damage during returns transit;
- Include your order confirmation email or your name, address, phone number, order number and whether you require a refund or a replacement.
- We will be responsible for paying for shipping costs for returning item.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance as in some cases we may ask to return and we can then reimbuse the returns shipping cost
Standardized category return guidelines create a more consistent experience for both buying and selling by eliminating the uncertainty of what's acceptable to return and what isn't.